Who Are We?
LTE Scientific Limited – (“LTE”, “we” or “us”) are committed to protecting and respecting your privacy. The current data protection regime is governed under UK law by the Data Protection Act 1998 but with effect from 25th May 2018, this shall be replaced by the EU General Data Protection Regulation.
Information We May Collect From You
1.1 Information you give to us: If you contact us via phone, email, social media or any other means we may keep a record of your information.
1.2 Information we collect about you: When visiting www.lte-scientific.co.uk, or otherwise contacting us we may automatically collect and store information including:
1.2.1 Information about your visit, including the URL clickstream to, through and from our website, pages you viewed and products you searched for, downloads, response times and length of visits to certain pages.
1.2.2 Telephone log information, recording of call, your phone number, calling-party number, time and date of calls, forwarding numbers, and duration of calls.
Lawful Basis For Processing
3.1 The GDPR only permits us to process your personal data to the extent that one of the lawful bases set out therein applies to that processing. In processing your personal data, we rely principally on the following lawful basis, namely that processing is necessary for the purposes of our legitimate interests, and those are not overridden by your interests or your fundamental rights or freedoms.
3.2 In certain circumstances, we may rely on one of the following lawful bases for our processing, namely:-
3.2.1 Processing is necessary for the performance of a contract entered into between us; or
3.2.2 Processing is required for compliance with a legal obligation of ours; or
3.2.3 The data subject has given consent to the processing of personal data.
3.3 We may process your personal data relying on more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us using the contact details set out below (see section 12 below) if you need details about the specific lawful basis on which we are relying on to process your personal data.
How We May Use Your Information
4.1 We may collect, store and use your personal information:
4.1.1 To open an account with us and to manage, operate and maintain that account;
4.1.2 In case we need to check we have carried out your instructions correctly, to resolve issues and queries;
4.1.3 To provide you with information about our products and services that you request from us;
4.1.4 For the prevention and detection of fraud or other illegal or criminal activity;
4.1.5 To ensure we comply with all applicable laws and regulations;
4.1.6 To develop and improve our services, products and business;
4.1.7 To carry out statistical analysis, market research and testing;
4.1.8 For staff training purposes where we may monitor and record conversations;
4.1.9 To notify LTE customers and partners about changes to our services and products and provide information about new developments that may interest you;
4.1.1 To verify your identity and the other information you have provided to us; 4.1.11 To update the records we hold about you;
4.1.1 In connection with the processing, activities set out in this Policy.
Who We Share Your Information With
5.1 We may share your information with various third parties, including:
5.2 With the credit reference agencies and fraud prevention agencies;
5.3 With suppliers and third-party data processors;
5.4 If we are unable to provide you with our products and services, and if you consent, with third-party business partners who may be in a position to provide a solution;
5.5 If we are under a duty to share your personal information in order to comply with any legal obligation;
5.6 With a third party who acquires all or part of our business, or to a successor in interest in the unlikely event of our insolvency, winding up or liquidation;
5.7 With third parties who process your personal information on our behalf who are only permitted to process your personal data in accordance with our instructions.
Where We Store Your Information
6.1 We process data and store it on servers managed by our hosting provider. Those servers are located in the European Economic Area (EEA) in the UK. Our server environment is highly secure and there is very limited personnel access.
6.2 We do not send data outside the EEA.
6.3 We will do our best to protect your personal data, however, the transmission of information via the internet can never be 100% secure. We cannot guarantee the security of your data transmitted to us and so any transmission is at your own risk.
7.1 LTE will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us at firstname.lastname@example.org
8.1 Individuals from the European Economic Area and individuals located in the EEA have statutory rights in relation to personal data. Subject to any exemptions provided by law, you have the right to be informed, request access to information, as well as to seek to update, delete or correct this Information, alongside the right to restrict processing, to object and request the portability of the data (i.e. requesting that we move, copy or transfer your personal information to another organisation). If you wish to exercise any of these rights, please contact us at email@example.com
8.2 The Act gives you the right to access personal information held about you through a subject access request.
8.3 There is no charge relating to this request, however, if the request is deemed as excessive and manifestly unfounded we may charge you a reasonable fee. We may also charge a reasonable fee if you request more than one copy of the information requested.
8.4 All requests to access your personal information we hold made in writing is a subject access request. Should you wish to access your personal information, please email firstname.lastname@example.org or send your request to LTE Scientific Ltd, Greenbridge Lane, Greenfield, Oldham OL3 7EN addressed to ‘The Administration Manager’.
8.5 We will respond to your request within 30 days providing either;
8.6 All your personal information we hold or;
8.7 A request for a 2-month extension period allowing us to collate all of your personal information where requests are complex or numerous. We then have 2 months from the extension request date to provide all of your personal information we hold.
Accuracy of Personal Data
9.1 If at any time you believe that any personal data we are holding about you is inaccurate, out-of-date or incomplete, please notify us at email@example.com as soon as possible. We will promptly correct or delete any data found to be incorrect or provide you with reasonable means to correct such data which we hold about you.
12.1 If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the Data Protection Laws you have the right to lodge a complaint at the Information Commissioner’s Office www.ico.org.uk/.