LTE Expands It’s Engineering Services & Customer Support

Service EngineerUK-based autoclave and laboratory equipment manufacturer LTE Scientific has expanded its nation-wide services with additional field-based engineers, a new training centre offering bespoke training courses and enhanced customer support systems.

LTE’s core activities are the design, manufacturing and installation of equipment for medical, commercial laboratory, dental and veterinary sectors.

Products include autoclaves, washer disinfectors, endoscope storage cabinets, medical solution and blanket-warming cabinets, ovens, incubators, drying cabinets, environmental rooms and freeze dryers.

LTE’s complementary range of engineering, training and customer support services has grown significantly and now accounts for around one-third of turnover.

In the health sector, in addition to repairs and installation of equipment, LTE offers service and testing to HTM0101 parts C & D & HTM 0106 for the storage cabinets.

For the scientific sector, where clients include universities, research establishments and testing laboratories serving industries such as food, packaging, agriculture, beverages and water, LTE’s services are accredited to UKAS (ISO 17025) covering temperature, pressure & time.

The company’s team of field engineers are fully-trained to service, validate and repair most makes and types of medical and scientific laboratory equipment.

Kim Cooper, LTE’s Finance and Service Director, said: “We currently have a network of 14 field-based engineers across the UK, covering Scotland to the south of England. We’ve expanded and invested in this team by recruiting two new engineers in the past 12 months and are looking to expand further by recruiting two more engineers.

“For hospitals we offer service and testing of autoclaves washers and endoscope storage equipment for compliance with government Health Technical Memoranda (HTM). By recruiting skilled engineers who have been trained on other manufacturers’ equipment, this type of work has expanded significantly.

“We ensure our engineers have comprehensive spares, so they can carry out a first time fix whenever possible, and when we take on a new service contract on another manufacturers’ equipment, we ensure we are able to source and carry appropriate parts. We do not fit used or second-hand parts.”

“LTE differs from many other service providers because we also manufacture equipment and components. So, we can utilise our manufacturing department’s skills and facilities, including our design and IT software engineering teams, to support our customers and service engineers.”

To compliment the service expansion, LTE has developed a training centre at its Greater Manchester manufacturing site. This is fitted with a range of equipment set out to represent realistic operational conditions.

LTE customers can receive bespoke training courses at the centre. Courses include first-line maintenance for estates staff, operator training including efficient use of the autoclave, such as best practise for loading and equipment testing.

Kim added: “It is very important for clients to understand the test results and reports, so they can interpret results correctly. Our tailored courses serve a range of customer needs and can be done at our own training centre or on-location at the customer’s site.”

In addition to its growing engineering support, LTE has enhanced its administration team and IT system which logs all customer calls and stores the service history of all equipment. We use a field-based service management system which ensures efficient response, repair and sign-off for clients.

Technical Support Manager Lee Kershaw, who is also part of the team based in the factory, is available to offer telephone and onsite support to both our engineers and customers so expert engineering advice is always available.