Service & Support

We offer a wide range of services to support many different types and makes of equipment.

LTE Scientific has established its reputation over the past 50 years as a leading European manufacturer of sterilizers, laboratory and process equipment for the healthcare, pharmaceutical, biotech, university, research, animal health, food/beverage, utilities and other sectors. LTE's products and support services are designed to comply with the high standards of reliability and quality demanded in these sectors.

The purchase of capital equipment is a decision for the long term. It is essential that your equipment operates efficiently, with as little downtime as possible. Choosing the right company to maintain and test your equipment is almost as important as the initial purchase.

LTE's Service Centre employs a team of skilled service engineers, who are supported by technical engineers based at our headquarters. In addition to supporting our own equipment, we are able to offer a variety of services on other manufacturers' laboratory equipment and sterilizers ranging from surgical bench top products to large capacity installations. We ensure that large stocks of spare parts are always available and pride ourselves on the speed and quality of response that we are able to offer.

LTE is ISO 9001:2000 approved and its engineers are qualified 'Test Persons' to HTM 2010 and 2030. In addition, our Service Centre is UKAS accredited for calibration and validation services.

The extensive customer care portfolio includes:

• Testing
• Calibration & Validation
• Steam Quality Testing
• Thermometric Load Tests
• Regular Service Contracts
• Install & Commission
• Breakdown Service
• Spare Parts Supply
• Training
• Mods & Upgrades
• Support & Helpline

 

Weekly/Quarterly/Annual Service & Testing to HTM 2010 and 2030

In the NHS, maintenance requirements are governed by HTM 2010 & 2030. Service and testing schedules at LTE fully comply with these regulations. The work is carried out by fully trained and qualified Test Persons to ensure machines are fully validated and that machine performance is optimised to maximise efficiency.

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Calibration and Validation

The Company is accredited by UKAS to carry out calibrations and validations covering temperature, pressure and time. Calibrations can be carried out independently or as part of a maintenance service contract.

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Steam Quality Testing

Carried out as part of the annual testing under HTM2010 and 2031 or as a separate test.

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Thermometric load tests and validations

Load and validation tests of sterilizing equipment verify the effectiveness of the operating cycle in achieving the required result. LTE test using 12 thermocouples placed around the load and the chamber, linked to a data recorder. A full thermometric profile validates the cycle for the chosen parameters.

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Regular Maintenance Service Contracts

We offer contracts for regular servicing of your equipment. Regular servicing by our Service Centre will ensure maximum performance from your equipment with minimum interruption. Our service contracts can be tailored to meet your specific requirements. Where required, testing to either HTM 2010/2030 or UKAS can be added to the contract.

Contract customers receive discounts on spare parts and call out charges, prioritised response and access at all times to our Technical Support Team.

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Installation and Commissioning

Your LTE equipment will be installed to existing site services by our fully trained engineers with minimum disruption. Our installation service includes functional testing of your equipment and commissioning can be tailored to suit your requirements.

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Emergency Breakdown Service

In the event of a breakdown, LTE provides you with the assurance that we will be on site as quickly as possible to get you operational again.

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Supply of Spare Parts

We hold a large and comprehensive stock of spare parts to minimise down time.

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Training

Operator training is offered as part of our installation package. Additional training can be arranged and designed around your particular requirements and budget.

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Modifications and Upgrades

It is often possible to modify or upgrade your existing equipment, for example, by adding new control systems or improving mechanical controls. You can discuss your requirements with our technical support team; which can be tailored to suit your budget.

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Application Support & Helpline

We are always on hand to assist you with any questions, which you may have relating to your equipment or particular applications.
Tel: 01457 876221 Ext. 144/151
Fax: 01457 829073
Email: service@lte-scientific.co.uk